Refund policy
Adriel Fashion Return Policy
At Adriel Fashion, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy to ensure your shopping experience remains positive.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- All returned items must be in new, unworn, and unwashed condition with all original tags and packaging intact.
- Items purchased on sale or during promotions may be final sale and not eligible for return, unless specified otherwise.
2. Non-Returnable Items
The following items are not eligible for return:
- Underwear, swimwear, and socks for hygiene reasons.
- Gift cards and store credits.
- Customized or personalized items.
3. Return Process
- Initiate a Return: Contact us by email before returning your order. Please include your order details and the reason for the return.
- Return Instructions: Once your return request has been approved, we will provide you with the return instructions and the address of our return warehouse.
- Prepare Your Package: Repack the items securely, including all original tags and packaging.
- Return Shipping: Customers are responsible for the cost of shipping the return package back to our warehouse. We recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed.
4. Restocking Fees
No restocking fee is charged for returns.
You will not be charged any additional processing or restocking fee when returning an eligible item. The customer is only responsible for the return shipping costs, unless the return is due to an incorrect, damaged, or defective item supplied by us.
5. Refunds
- Once we receive and inspect your returned items, we will process your refund within 10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Return shipping costs are the responsibility of the customer.
- Original shipping charges, if applicable, are non-refundable except where the return is due to an error, incorrect item, damaged item, or defective item supplied by us.
- No restocking fee will be deducted from your refund.
6. Exchanges
- We offer direct exchanges. If you would like to exchange an item, please contact us.
7. Damaged, Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact our Customer Service team within 7 days of receiving your order.
- Where the return is required because of an error on our part, we will arrange an appropriate replacement or refund at no additional cost to you.
8. International Returns
- International customers are responsible for return shipping costs and any applicable customs duties or taxes incurred when returning an item, unless the return is due to an incorrect, damaged, or defective item supplied by us.
- Please note that international returns may take longer to reach our return warehouse.
9. Customer Support
If you have any questions or need further assistance, our Customer Service team is here to help.